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Troubleshooting > Master Database issues > The Master Database does not download
The Master Database does not download
Web Security Help | Web Security Solutions | Version 7.8.x
If you are unable to download the Websense Master Database successfully:
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Make sure that you have entered your subscription key correctly in the Web Security manager, and that the key has not expired (Subscription key).
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Verify that the Filtering Service machine is able to access the Internet (Internet access).
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Check firewall or proxy server settings to make sure that Filtering Service can connect to the Websense download server (Verify firewall or proxy server settings).
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Make sure that there is enough disk space (Insufficient disk space on the Filtering Service machine) and memory (Insufficient memory on the Filtering Service machine) on the download machine.
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Look for any application or appliance in the network, such as anti-virus software, that might prevent the download connection (Restriction applications).

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Troubleshooting > Master Database issues > The Master Database does not download
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