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Troubleshooting > Master Database issues > The Master Database does not download > Verify firewall or proxy server settings
Verify firewall or proxy server settings
Web Security Help | Web Security Solutions | Version 7.8.x
If the Master Database is downloaded through a firewall or proxy that requires authentication, use the following steps to check your proxy authentication settings:
1.
Go to Settings > General > Database Download.
2.
Verify that Use proxy server or firewall is selected, and that the correct server and port are listed.
3.
Make sure that the Authentication settings are correct. Verify the user name and password, checking spelling and capitalization.
If Websense software must provide authentication information, the firewall or proxy server must be configured to accept clear text or basic authentication. Information about enabling basic authentication is available from support.websense.com.
If a firewall restricts Internet access at the time Websense software normally downloads the database, or restricts the size of a file that can be transferred via HTTP, Websense software cannot download the database. To determine if the firewall is causing the download failure, search for a rule on the firewall that might be blocking the download, and change the download times in the Web Security manager (Configuring database downloads), if necessary.
If Filtering Service is not running on a Websense appliance, you can check your Filtering Service proxy settings against browser proxy settings on the machine. First verify that a browser on the Filtering Service machine can load web pages properly. If pages open normally, but the Master Database does not download, check the proxy server settings in the browser.
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Microsoft Internet Explorer:
1.
Display the Menu bar, then navigate to Tools > Internet Options and select the Connections tab.
2.
Click LAN Settings, then make a note of the settings that appear under Proxy server.
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Mozilla Firefox:
1.
Navigate to Tools > Options >, then select the Advanced tab.
2.
On the Network tab (usually selected by default), click Settings.
The Connection Settings dialog box shows whether the browser is configured to connect to a proxy server. Make a note of the proxy settings.

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Troubleshooting > Master Database issues > The Master Database does not download > Verify firewall or proxy server settings
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