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Troubleshooting > Master Database issues > The Master Database does not download > Insufficient disk space on the Filtering Service machine
Insufficient disk space on the Filtering Service machine
Web Security Help | Web Security Solutions | Version 7.8.x
Filtering Service needs adequate space to download compressed Master Database updates to the Websense bin directory (C:\Program Files or Program Files (x86)\Websense\Web Security\bin or /opt/Websense/bin/, by default). It also needs space to decompress and load the database. As a general rule, Websense, Inc., recommends at least 4 GB of free disk space on the download drive.
A disk space warning indicates that free disk space on the Filtering Service machine has dipped below 4 GB.
On Windows systems, use Windows Explorer to check disk space:
1.
Open My Computer in Windows Explorer (not Internet Explorer).
2.
Select the drive on which Websense software is installed. By default, Websense software is located on the C drive.
3.
Right-click the drive and select Properties.
4.
On the General tab, verify that at least 4 GB of free space is available. If there is insufficient free space on the drive, delete any unnecessary files to free up the required space.
On Linux systems, use the df command to verify the amount of available space in the file system in which Websense software is installed:
1.
Open a terminal session.
2.
At the prompt, enter:
df -h /opt
Websense software is usually installed in the /opt/Websense/bin/ directory. If it is installed elsewhere, use that path.
3.
Make sure that at least 4 GB of free space is available. If there is insufficient free space on the drive, delete any unnecessary files to free up the required space.
If, after addressing any disk space issues, you are unable to download the Master Database:
1.
Stop all Websense services on the Filtering Service machine (see Stopping and starting Websense services).
2.
Delete the Websense.xfr and Websense (no extension) files from the Websense bin directory.
3.
Restart the Websense services.
4.
Manually initiate a database download (go to the Status > Dashboard page in the Web Security manager, and then click Database Download).

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Troubleshooting > Master Database issues > The Master Database does not download > Insufficient disk space on the Filtering Service machine
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