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Troubleshooting
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Master Database issues
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The Master Database does not download
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Internet access
Web Security Help | Web Security Solutions | Version 7.8.x
To download the Master Database, the Filtering Service machine sends an
HTTP post
command to the download servers at the following URLs:
download.websense.com
ddsdom.websense.com
ddsint.websense.com
portal.websense.com
my.websense.com
To make sure the Filtering Service machine has the Internet access necessary to communicate with the download server, you can:
For non-appliance installations, open a browser on the Filtering Service machine and enter the following URL:
http://download.websense.com/
If the machine is able to open an HTTP connection to the site, a redirect page is displayed, and then the browser displays the Websense home page.
From the command prompt or shell, enter the following command:
ping download.websense.com
Verify that the ping receives a reply from the download server.
Use telnet to connect to
download.websense.com 80
. If you see a cursor and no error message, you can connect to the download server.
If the Filtering Service machine cannot connect to the download server:
Enable communication on port 80, or the port designated in your network for HTTP traffic, for the network interface used by Filtering Service. On Websense Appliances, this is usually the C interface.
Verify that the Filtering Service network interface is using the correct DNS settings.
Make sure that Filtering Service is configured to use any necessary proxy servers to connect to the Internet (see
Verify firewall or proxy server settings
)
Also make sure that your gateway or firewall does not include any rules that block HTTP traffic from the Filtering Service machine.
Troubleshooting
>
Master Database issues
>
The Master Database does not download
> Internet access
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