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Overview > Websense Technical Support
Websense Technical Support
Administrator Help | TRITON AP-EMAIL | Version 8.1.x
Click Help > Support Portal in the TRITON console module tray to access Websense online Support site. Technical information about Websense software and services is available 24 hours a day, including:
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the searchable Websense Knowledge Base (Solution Center, Technical Library, and customer forums)
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Webinars, and show-me videos
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product documents and in-depth technical papers
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answers to frequently asked questions
For additional questions, click the Contact Support tab at the top of the page.
The contact page includes information for finding solutions, opening an online support case, and calling Websense Technical Support.
For faster phone response, please use your Support Account ID, which you can find in the Profile section at MyWebsense.
For telephone requests, please have ready:
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Websense subscription key
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Access to the management console for your solutions (for example, the TRITON console or Appliance manager)
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Access to the machine running reporting tools and the database server (Microsoft SQL Server or SQL Server Express)
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Familiarity with your network's architecture, or access to a specialist
 
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Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Overview > Websense Technical Support