Last updated: 2 November 2015
- when you use www.websense.com (and any of its sub-domains(the “Website”);
- when you do business with Websense; and/or
- as otherwise described in this policy.
What Information do we collect?
General: General: We receive and store information that you enter on our Website or give us in any other way, including information that can identify you ("personal information"), for example when you make enquiries about the Website or about Websense partners, products or services (whether via the Website or otherwise).
Information that we automatically collect when you use the Website: When you use the Website, we automatically collect the following information:
- Navigation and click-stream data
- HTTP protocol elements
- Search terms
Personal Information we collect when you register with us online or create an online-account: You can browse the Website without registering with us or creating an online-account. However, in order to access certain resources or services via the Website (e.g. to access technical alerts or to join technical forums), you will need to register with us. In order to register and create an online account, we collect certain personal information about you such as:
- your first and last name
- your telephone number;
- email address;
- job function;
- job title;
- organisation name and size; location; and
- whether or not you are acting on behalf of a current customer.
Personal Information we collect when we obtain online feedback from you: We collect your name and online contact information and any other personal information that you choose to provide in the context of obtaining online feedback from you. At your option, we may also collect your organization's name and physical contact information, although we may already hold this information if you have provided it to us for another purpose.
Personal Information that we collect when you do business with Websense: We may collect and process Customer, Vendor or Business Partner Data when you conduct business with Websense on behalf of a customer or prospective customer, or as, or on behalf of, a vendor, supplier, consultant, professional adviser or other third party. "Customer, Vendor or Business Partner Data" means information relating to an identified or identifiable natural person that Websense receives on behalf of a customer or prospective customer, or from or on behalf of a vendor, supplier, consultant, professional adviser or any other third parties that do business with Websense, whether or not such natural person is also a Website user. Examples of Customer Vendor or Business Partner Data include:
- contact details of a point of contact for its Customer, Vendor or Business Partners (such as name, business phone numbers, business address);
- business contact information (such as job title, responsibilities, department and name of organization);
- financial information (such as financial account information) if needed to take payment or fulfil contractual obligations or for related purposes;
- information necessary to evaluate Websense's performance and that of Business Partners;
- If you also hold an online Websense account, we add any purchase information we collect, including details of the purchase and your business address, to your online account information.
Information we obtain from other sources: We also may periodically obtain both personal and non-personal information about you from Websense subsidiaries, business partners or resellers and other third party sources and add it to the information we already hold about you, such as:
- updated business address information
- purchase history
- demographic information
- credit information about Customers, Vendors or Business Partners from credit reference agencies (for more information see Section 3 below).
How We Use Your Information
Personal Information: We use or may use your personal information for the following purposes (or as otherwise described at the point of collection):
- Creating and administering records about your online account (if you have one), including your organization’s purchase history;
- To provide you with information, access to resources or other products or services that you have requested from us on behalf of your organization;
- To send you Customer service-related communications, including in relation to administering your organization's online account and providing online services to you on behalf of your organization;
- To provide technical product support to Customers and to enhance Customer technical product support services.
- To deal with communications that you send to Websense;
- To alert you to upgrades and enhancements to our products and to new products and/or services, including by email, in accordance with your communication preferences. Please see the "Your Choices" section below for further information about how you can control these updates.
- To request your feedback;
- To assess financial, credit or insurance risks arising from any relationship or prospective relationship with a Customer, Vendor or Business Partner;
- To complete and support the current activity, Website and system administration, research and development, and to improve the navigation and content of the Website;
- To carry out User analysis, User profiling and decision-making**;
- To improve the Website;
- To improve our products and services.
We and our business partners may contact you by mail, telephone, fax, email or other electronic messaging service with offers of goods, services, promotions or other information that may be of interest to you in accordance with your communication preferences. Where required by applicable law, your prior consent will be obtained before sending you direct marketing. To opt out of receiving marketing messages from Websense, please see Section 4 (Your Choices) below.
Websense does not in any way sell, lease or rent your information to third parties.
Anonymous and Generalised (non-personal) Information: We may generate, use and disclose aggregated (anonymous and generalised) information and statistics about the Website for marketing and strategic purposes. Similarly, we may generate aggregate usage and statistical information related to Customer's and end-users use of the Products in order to facilitate analysis and comparisons. However, no individual will be individually identifiable from these information and statistics.
Sharing your Personal Information
We may share your personal information as follows:
- with Websense affiliates, for the purposes described in section 2 above;
- with our service providers or agents solely to the extent necessary to enable such service providers or agents to provide services to Websense or on Websense's behalf;
- in response to subpoenas, court orders or other legal process, for reasons relating to national security, to defend against legal claims, to protect the rights, property or safety of Websense, Websense Customers, Vendors or Business Partners, Website users, employees or others, or as may otherwise be required by applicable law;
- to Websense auditors, legal representatives or similar agents;
- to resellers for the purposes of sales and support-related matters;
- to any third party that purchases, or to which a Websense entity transfers, all or substantially all of the Websense assets or business (in which case the relevant Websense entity will use reasonable efforts to ensure that the third party to which it transfers personal information uses it in a manner that is consistent with this Policy);
- to credit reference agencies for the purposes of making periodic searches in the context of managing and taking decisions about Websense's relationship or prospective relationship with a Websense Customer, Vendor or Business Partner. Such information as is provided to credit reference agencies may be used by other credit providers to take decisions about the Websense Customer, Vendor or Business Partner.
You may opt-out of receiving marketing messages from Websense or its business partners by sending an email to email@example.com requesting to opt out. Please note that, by opting out, you acknowledge and agree that you will not receive emails concerning upgrades and enhancements to Websense products. However, we will continue to send you services-related (non-marketing) communications in connection with the administration of your organization's account and products or services that you have requested from Websense on behalf of your organization.
Your rights: Accessing and Changing Your Personal Information.
Websense seeks to ensure that your information and preferences are accurate and complete and you have the right to update your information and/or preferences at any time. If you wish to do so, let us know by sending an e-mail with your name, full mailing address and e-mail address to firstname.lastname@example.org together with a description of the changes you request.
You may also make changes by writing to Websense at:
Attention: General Counsel
10900-A Stonelake Blvd
Quarry Oaks 1, Suite 350
Austin TX 78759
You also have a right to access your personal data in our possession (for which we may charge a small fee, if permitted to do so by law). To obtain a copy of the personal information we hold about you, please write to the above address.
California’s “Shine the Light” law
Protecting Your Information
Websense acknowledges your trust and is committed to protecting the information you provide to us. To prevent unauthorized access, maintain accuracy, and ensure proper use of information, we have employed physical, technical, and administrative processes to safeguard and secure the information we collect.
Website users can help further protect their personal information by using a secure web browser and by changing any access passwords regularly.
Please note that data transmission over the Internet is not 100% secure and any information disclosed online can potentially be collected and used other than by the intended recipient. Please be aware that, by posting information to the technical forum via the Website, you may be making this information available to the public. You should be careful not to reveal any sensitive or other personal details about yourself.
Retention of personal information
Websense will only keep your personal information (i) for as long as is necessary for the purpose or purposes for which it was intended; (ii) for the purposes of performing or fulfilling a contractual obligation with the organisation that you represent (iii) for as long as required by law; or (iv) where applicable, for as long as Websense may be sued.
Monitoring and Compliance
We may monitor, store, review and disclose to third parties any information, including your personally identifiable information, obtained on or through the Website as may be needed or requested to satisfy any applicable governmental law, regulation, investigation or proceeding. Websense may also disclose your personally identifiable information (1) where such disclosure required by law; (2) to protect Websense’s legal rights to the extent authorized or permitted by law; or (3) in an emergency where the health or safety of you or another individual may be endangered, to the extent permitted by law Additionally, we may use IP addresses to identify a particular user if we believe it is needed to enforce compliance with these terms or to protect our company, employees, Website, or customers.
Attention: General Counsel
10900 Stonelake Blvd
Quarry Oak 1, Suite 350
Austin TX 78759
In your email or letter state your question or concern as clearly as possible.