Contact Support

Submit Your Case Online

Instantly submit your case using our Online Service Request Portal! This open allows our engineers to research your question for you and then contact you with the answers.

Support cases may be logged online at

Contact Support by Phone

If you require immediate assistance we recommend that you contact Support by telephone. Our Support teams can be reached using the phone number provided in your welcome kit or by using the table below to locate the best local number for your geographic location. Your call will be routed to the first available technician.

To expedite your call, please have your Support Account ID number ready when you call. Don't have it handy? You can retrieve through your profile at MyWebsense.

Websense technical support is delivered primarily in English. While we cannot guarantee local language support in all instances, best effort local language support is available as follows:

  • Americas: English and Spanish
  • Europe, Middle East and Africa: English, French, German, Italian
  • Asia Pacific: English, Chinese, Japanese, Cantonese