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Submit Your Case Online

Instantly submit your case using our Online Service Request Portal! This open allows our engineers to research your question for you and then contact you with the answers.

Support cases may be logged online at ask.Websense.com.









Contact Support by Phone

If you require immediate assistance we recommend that you contact Support by telephone. Our Support teams can be reached using the phone number provided in your welcome kit or by using the table below to locate the best local number for your geographic location. Your call will be routed to the first available technician.

To expedite your call, please have your Support Account ID number ready when you call. Don't have it handy? You can retrieve through your profile at MyWebsense.

Phone Numbers and Business Hours

Support Region

Hours

Telephone

Support Details

North America 5:00am – 5:00pm
Monday – Friday
Pacific Time
+1.858.458.2940 View Most Popular Solutions or
Open an Online Service Request
Asia 9:00am – 6:00pm
Monday – Friday
Beijing local time
+86 (10) 5884-4200 View Most Popular Solutions or
Open an Online Service Request or
Contact your Websense Reseller
Australia/NZ 8:00am to 6:00pm
Monday – Friday
Australia Eastern Time
+61 2 9414 0033 View Most Popular Solutions or
Open an Online Service Request or
Contact your Websense Reseller
France 8:00am to 6:00pm
Monday – Friday
London Time
+33 1573 23 227 View Most Popular Solutions or
Open an Online Service Request or
Contact your Websense Reseller
Germany 8:00am to 6:00pm
Monday – Friday
London Time
+49 69 517 09347 View Most Popular Solutions or
Open an Online Service Request or
Contact your Websense Reseller
UK (and rest of EMEA), Middle East & Africa 8:00am to 6:00pm
Monday – Friday
London Time
+44 2030244401 View Most Popular Solutions or
Open an Online Service Request or
Contact your Websense Reseller
India 9:00 am to 6:00 pm
Monday – Friday
India Standard Time (IST)
+000.800.100.1312 View Most Popular Solutions or
Open an Online Service Request or
Contact your Websense Reseller
Latin America & Caribbean 9:00am to 5:00pm
Monday – Friday
Local Time
+1.858.458.2940 View Most Popular Solutions or
Contact your Websense Reseller Spanish language support is provided via Online Service Request. Phone support is in English

Websense technical support is delivered primarily in English. While we cannot guarantee local language support in all instances, best effort local language support is available as follows:

  • Americas: English and Spanish
  • Europe, Middle East and Africa: English, French, German, Italian
  • Asia Pacific: English, Chinese, Japanese, Cantonese