Viewing a message queue

Click a queue name in the Message Queues page Queue List to open that queue. Use the View from/to fields to specify the desired date/time range for the entries you want to see. The calendar includes the following options:

Click Clean to clear the current date/time calendar selection.

Click Today to set the calendar date to today's date.

The policy and rule applied to the message. If a data loss protection (DLP) policy is applied to a message, a View Incident link opens the DLP incident information in the Data module, where the processing of this message occurs.

The Reason for Quarantine column contains an entry indicating why a message has been sent to a quarantine queue:

Archive feature (a Settings > Inbound/Outbound > Message Control setting)


Action	Description
Deliver	Deliver the message to its recipient(s).
Delete	Delete the message from the queue.
Reprocess	Delete the message from the queue and restart the email processing function as if the email system were receiving it for the first time. For the archive queue, this action is called Process.
Not Spam	Report that the message should not be classified as spam and release the message for delivery. This option is available only when spam messages are selected.
Refresh	Refresh the queue contents list to view up-to-date queue contents.


Action	Description
Resume Processing	A message that has both spam and virus characteristics may be isolated by 1 type of filter before it has been processed by the other type. If the original quarantine is a false positive, use this action to make sure the message is processed by all relevant filters rather than delivered after only the first analysis.
Add to Always Block List	Add the message sender to the Always Block List.
Add to Always Permit List	Add the message sender to the Always Permit List.
Forward	Forward the message to 1 or more recipients. The forwarded message is added as an attachment to the forwarding message.
Download	Download the message in .eml format. Downloaded email is saved in a zip file.
Clear message queue	Delete all the messages in the queue.
Reprocess all messages	Reprocess all the messages in your search result. Only the first 5000 entries in your search result are reprocessed.
Delete all messages	Delete all the messages in your search result. Only the first 5000 entries in your search result are deleted.