Managing the delayed message queue

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Managing Messages > Managing message queues > Managing the delayed message queue

Managing the delayed message queue

Administrator Help | TRITON AP-EMAIL | Version 8.1.x

Email that is temporarily undeliverable as a result of various connection issues is sent to the delayed messages queue. Delayed messages may be automatically resent by the system. See Handling undelivered messages for information about setting the delayed messages delivery retry interval and configuring a notification message to be sent for undelivered email.

Delayed message delivery may also be scheduled for a future date using a custom content filter action. See Custom Content for information about custom content filters and Creating and configuring a filter action for details about scheduling a delayed message delivery.

You may view the messages in this queue and perform any necessary processing activities manually on the Main > Message Management > Delayed Messages page. When the Delayed Messages page appears, the most recent messages are shown. Use the View from/to fields to specify the desired date/time range for the messages you want to see. The calendar includes the following options:

Change the month and year by using the back and next arrows around the month and year at the top of the calendar.

Set the calendar to the current date by clicking the date in the lower left corner of the calendar.

Click Clean to clear the current date/time calendar selection.

Click Today to set the calendar date to today's date.

Set the time range in hours and minutes in the entry fields to the right of the calendar. Click the arrow to the right of the View date/time range to display the desired queue items.

You can also perform a keyword search of the message queue, or refine the search by specifying that only senders, recipients, or subjects are searched. If appliances are configured in a cluster, you can also search on the name of the appliance that processed the messages. Enter a keyword and click Search.

You can configure the number of messages per page, between 25 and 100, in the Per page drop-down list in the queue list banner (25 [the default], 50, or 100).

Information displayed in the list of messages includes the following items:

Sender email address

Recipient email address

Message subject. You can view message information and message contents by clicking the link in the Subject column to open the View Message page. See Viewing a message in a queue.

Date/time of message receipt

The policy and rule applied to the message. If a DLP policy is applied to a message, a View Incident link opens DLP incident information in the Data module, where processing of this message occurs.

Date of the next scheduled message delivery attempt

The reason a message is delayed. Entries in this column may be 1 of the following:

Temporary connection issue delay n. A temporary delay due to connection issues; n is the number of retry attempts remaining for the message.

Scheduled delay. An intentional delay that is scheduled via a custom content filter action (see Creating and configuring a filter action for information).

File sandbox analysis delay. A temporary delay due to in-progress file sandbox analysis.

The name of the appliance that processed the message is included in the Processed By column.

You can select a message in the queue and perform the following actions:


Action	Description
Release	Attempt the message delivery immediately.
Delete	Delete the message from the queue.
Refresh	Refresh the queue contents list to view up-to-date queue contents.

The More Actions drop-down list includes the following operations:


Action	Description
Forward	Forward the message to 1 or more recipients. The forwarded message is added as an attachment to the forwarding message.
Download	Download the message in .eml format. Downloaded email is saved in a zip file.
Release all messages	Attempt to deliver all the messages in the queue.
Delete all messages	Delete all the messages in your search result. Only the first 5000 entries in your search result are deleted.

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Managing Messages > Managing message queues > Managing the delayed message queue