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Managing Messages > Configuring message exception settings
Configuring message exception settings
Administrator Help | TRITON AP-EMAIL| Version 8.1.x
The Settings > Inbound/Outbound > Exceptions page specifies how messages that cannot be processed for some reason are handled. Configure message exception settings as follows:
1.
Specify the action to perform on a message that cannot be processed:
*
Deliver the message when an exception is caused by an antivirus filter.
*
Deliver the message when an exception is caused by an antispam filter (default setting).
*
Deliver the message when an exception is caused by the file sandbox filter (default setting).
*
Deliver the message when an exception is caused by the commercial bulk email filter.
*
Deliver the message when an exception is caused by a data loss prevention policy (default setting).
*
Deliver messages when an exception is caused by any other system operation.
*
Save exception messages to a queue (default setting).
Select the desired folder from the drop-down list (default is exception). The list includes all the default queue names and any administrator-created queues. If you want to add a new queue, select Add Folder from the drop-down list to open the Add Queue screen.
* 
Warning 
You must have the save option selected in order to save undelivered messages to a queue. If this option is not selected, messages may be dropped
2.
If you want a notification sent regarding the unprocessed message, mark the Send notification check box to enable the Notification Properties section.
3.
Specify the notification message sender from the following choices:
*
Original email sender (the default)
*
Administrator. If you use this option, you must configure a valid administrator email address in the Settings > General > System Settings page (see Setting system notification email addresses).
*
Custom. Specify a single email address in this field.
4.
Specify 1 or more notification message recipients from among the following choices:
*
Original email sender
*
Original email recipient
*
Administrator (the default). If you use this option, you must configure a valid administrator email address in the Settings > General > System Settings page (see Setting system notification email addresses).
*
User specified. Enter 1 or more email addresses, separated by semicolons, in this field.
5.
Specify the subject line of your notification message in the Subject field.
6.
Enter the body of your notification message in the Content field.
7.
If you want the original message to be attached to the notification message, mark the Attach original message check box.
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Managing Messages > Configuring message exception settings