Support

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Getting Started > The dashboard > Viewing and searching logs > Email Hybrid Service Log
Email Hybrid Service Log
Administrator Help | TRITON AP-EMAIL | Version 8.0.x
The Email Hybrid Service Log contains records of email messages that are blocked by the email hybrid service before they reach the network. You must have entered a valid subscription key for the Email Hybrid Module and successfully registered with the module for the Email Hybrid Service Log to be available (see Registering the Email Hybrid Module for information).
After you register with the email hybrid service, you can enable the Email Hybrid Service Log and set data delivery options on the Settings > Hybrid Service > Hybrid Service Log Options page. See Configuring the Email Hybrid Service Log for information.
Access the Email Hybrid Service Log on the Main > Status > Logs page by clicking the Email Hybrid Service tab.
You can configure the number of entries per log page, between 25 and 200 (default is 25), in the Per page drop-down list in the log table banner. At the top and bottom of the page, scroll through Email Hybrid Service Log pages by clicking the back and next arrows, or enter a specific page number in the Page field and click Go.
The length of time message records are saved in the database depends on your message volume and database partition capacity. To preserve message records, use the Export option to export log contents on a regular basis. Exporting does not remove records from the Email Hybrid Service Log. It copies log data to a CSV or HTML file.
When the Email Hybrid Service Log page appears, the most recent records are shown. Use the View from/to fields to specify the date/time range for the log entries you want to see. The calendar includes the following options:
*
Change the month and year by using the back and next arrows around the month and year at the top of the calendar.
*
Set the calendar to the current date by clicking the date in the lower left corner of the calendar.
*
Click Clean to clear the current date/time calendar selection.
*
Click Today to set the calendar date to today's date.
Set the time range in hours and minutes in the entry fields to the right of the calendar.
Email Hybrid Service Log data
The following message data is collected and displayed in table format:
Message Data Item
Description
Hybrid Service Log ID
A database-generated message identifier
Date/Time
The date and time a message was received
Subject
The message subject
Sender Address
Message sender email address
Recipient Address
Message recipient email address. If the message has multiple recipients, the first recipient address is displayed.
Sender IP
Message sender IP address
Message Status
Current message status (e.g., discarded or bounced)
Reason
Supplied by the email hybrid service, the analysis result that determines message disposition
Email Hybrid Service Log search options
The Email Hybrid Service Log has several search options, including date range or keyword searches. Determine the date/time range for a search by selecting dates in the View from/to field calendar controls. Default value for the from or to field is the date and time that you open the log.
You can perform a keyword search by selecting the log elements on which you want the search done from the Keyword search drop-down list and then entering a term in the field to the right of the list. Click Search to initiate the search function.
Search for a keyword in all Email Hybrid Service Log elements, or in 1 of the following Email Hybrid Service Log components:
*
Email Hybrid Service Log ID
*
Subject
*
Sender Address
*
Recipient Address
*
Sender IP
*
Message Status
Click Set to Default to return the keyword search options to the default settings (all Email Hybrid Service Log components and keyword field blank).
Email Hybrid Service Log export options
To export Email Hybrid Service Log search results:
1.
Click Export to open the Export Log dialog box.
2.
Select the desired output file type (CSV or HTML).
*
If you select CSV, a dialog box opens to let you open or save a text file in comma-separated value format.
*
If you select HTML, a dialog box opens to let you open or save an HTML file containing the log data.
3.
Indicate the pages you want to export (All, Current Page, or a page range).
4.
Click OK.
Print print article Email email article Font Size: A A

Search

Article Rating:

Do you have any additional feedback?    Email: close

Quick Links

Service Requests

How are we doing?

Provide us feedback on your experience with the Service Request portal.

provide feedback >

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Getting Started > The dashboard > Viewing and searching logs > Email Hybrid Service Log