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Getting Started > The Email Security Gateway Dashboard > Websense health alerts
Websense health alerts
Email Security Manager Help | Email Security Solutions | Version 7.8.x
The Health Alert Summary lists any potential concerns encountered by monitored components of your Websense software. Alerts will be generated for the following conditions:
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Subscription expiration issues or subscription key problems
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Email Security services unavailable or not running
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Email Security configuration problems
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Master Database server connection problems
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Filtering database engine and download problems
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URL scanning server problems
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Log Server unavailable, not running, or having performance problems
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Email Security, Log Server, or Log Database version mismatches
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Log Database unavailable or having performance problems
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Low disk space problems
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Old system log or message queue files
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Unavailable system logs or message queues
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Third-party encryption application problems
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Appliance cluster connection and synchronization problems
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User directory server unavailable or not running
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Invalid user directory credentials
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SIEM server configuration problems
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Personal Email Manager server connection problems
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Undelivered email accumulation problems
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Work and exception queue capacity problems
If you have subscribed to Websense Email Security Gateway Anywhere, or if your subscription includes both email and data security components, Websense software monitors interoperability components to provide alerts about the following conditions:
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Websense Data Security manager registration, configuration, and connection status
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Hybrid service registration, authentication, and connection status
See Configuring system alerts for information about system alert delivery options.
The icon next to the alert message indicates the potential impact of the related condition.
The message is informational, and does not reflect a problem with your installation (for example, a successful database download or cluster synchronization).
The alert condition has the potential to cause a problem, but does not immediately prevent filtering or reporting (for example, hybrid service data is not available or the subscription key is about to expire).
A Websense software component is not functioning (has not been configured or is not running), which may impair filtering or reporting, or your subscription has expired.
Click an alert message in the Health Alerts Summary to go to the Alerts page, which provides additional information about current alert conditions. Click Learn More (for informational alerts) or Solutions (for errors or warnings) for details and troubleshooting tips.
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Getting Started > The Email Security Gateway Dashboard > Websense health alerts