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Troubleshooting > Web protection database issues > The Master Database does not download
The Master Database does not download
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
If you are unable to download the Master Database successfully:
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Go to the Web > Settings > General > Account page in the Forcepoint Security Manager and make sure that:
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If you make changes to the key, click OK and Save and Deploy to activate the changes and start a database download.
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Troubleshooting > Web protection database issues > The Master Database does not download
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