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Verify Filtering Service Internet access
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
To download the Master Database, the Filtering Service machine sends an HTTPS post command to the download server download.forcepoint.com.
To make sure the Filtering Service machine has the Internet access necessary to communicate with the download server, you can:
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https://download.forcepoint.com/
If the machine is able to open an HTTPS connection to the site, a redirect page is displayed, and then the browser displays the Forcepoint home page.
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ping download.forcepoint.com
Verify that the ping receives a reply from the download server.
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Use telnet to connect to download.forcepoint.com 443. If you see a cursor and no error message, you can connect to the download server.
If the Filtering Service machine cannot connect to the download server:
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Also make sure that your gateway or firewall does not include any rules that block HTTPS traffic from the Filtering Service machine.

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