Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Filtering Service alert messages > Insufficient disk space on the Filtering Service machine
Insufficient disk space on the Filtering Service machine
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
Filtering Service needs adequate space to download compressed Master Database updates to the bin directory (C:\Program Files\Websense\Web Security\bin or /opt/Websense/bin/, by default). It also needs space to decompress and load the database. As a general rule, at least 4 GB of free disk space on the download drive is recommended.
A disk space warning indicates that free disk space on the Filtering Service machine has dipped below 4 GB.
On Windows systems, use Windows Explorer to check disk space:
1.
Open My Computer in Windows Explorer (not Internet Explorer).
2.
3.
4.
On Linux systems, use the df command to verify the amount of available space in the file system in which web protection software is installed:
1.
2.
df -h /opt
If Filtering Service is not installed in the default directory, use the custom path instead.
3.
If, after addressing any disk space issues, you are unable to download the Master Database:
1.
2.
Delete the Websense.xfr and Websense (no extension) files from the bin directory.
3.
4.
Manually initiate a database download (go to the Web > Status > Dashboard page in the Forcepoint Security Manager, and then click Database Download).

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Filtering Service alert messages > Insufficient disk space on the Filtering Service machine
Copyright 2018 Forcepoint. All rights reserved.