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Using Logon Agent for Transparent User Identification > Logon Agent troubleshooting
Logon Agent troubleshooting
Using Logon Agent | Web Security Solutions | Version 7.8
If some user requests are being managed by the Default policy because Logon Agent is not able to identify the user:
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Make sure that Group Policy Objects (GPO) are being applied correctly to Windows clients, as described in Configure the Windows logon scripts to run.
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If User Service is installed on a Websense appliance or a Linux server and you are using Windows Active Directory (Native Mode), make sure you have configured WINS communication (see WINS setup: User Service on Linux or appliance).
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Verify that the client machine can communicate with the domain controller from which the logon script is being run (see Domain controller visibility).
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Ensure that NetBIOS is enabled on the client machine (see NetBIOS).
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Make sure that the user profile on the client machine has not become corrupt (see Windows user profile issues).

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Using Logon Agent for Transparent User Identification > Logon Agent troubleshooting
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