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Using Logon Agent for Transparent User Identification > Logon Agent troubleshooting > Windows user profile issues
Windows user profile issues
Using Logon Agent | Web Security Solutions | Version 7.8
If the user profile on the client machine is corrupt, the Websense logon script (and Windows GPO settings) cannot run. This problem can be resolved by recreating the user profile.
When you recreate a user profile, the user's existing My Documents folder, Favorites, and other custom data and settings are not automatically transferred to the new profile. Do not delete the existing, corrupted profile until you have verified that the new profile has solved the problem and copied the user's existing data to the new profile.
To recreate the user profile:
1.
Log on to the client machine as a local administrator.
2.
Rename the directory that contains the user profile:
C:\Documents and Settings\<user_name>
3.
Restart the machine.
4.
Log on to the machine as the affected user. A new user profile is created automatically.
5.
Check to make sure the user receives the expected policy.
Copy the custom data (such as the contents of the My Documents folder) from the old profile to the new one. Do not use the File and Settings Transfer Wizard, which may transfer the corruption to the new profile.
 

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Using Logon Agent for Transparent User Identification > Logon Agent troubleshooting > Windows user profile issues
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