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Using Logon Agent for Transparent User Identification > Logon Agent troubleshooting > NetBIOS
NetBIOS
Using Logon Agent | Web Security Solutions | Version 7.8
NetBIOS for TCP/IP must be enabled and the TCP/IP NetBIOS Helper service must be running for the Websense logon script to execute on Windows client machines.
To make sure that NetBIOS for TCP/IP is enabled:
1.
Right-click My Network Places, and then select Properties.
2.
Right-click Local Area Connection, and then select Properties.
3.
Select Internet Protocol (TCP/IP), and then click Properties.
4.
Click Advanced.
5.
Select the WINS tab, and then verify that the correct NetBIOS option is set.
6.
If you make a change, click OK, then click OK twice more to close the different Properties dialog boxes and save your changes.
If no change was needed, click Cancel to close each dialog box without making changes.
Use the Windows Services dialog box to verify that the TCP/IP NetBIOS Helper service is running on the client machine.

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