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Troubleshooting > User configuration and identification issues > User and group-based policies are not applied
User and group-based policies are not applied
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
If Filtering Service is applying computer or network policies, or the Default policy, to Internet requests, even after you have assigned user or group-based policies, or if the wrong user or group-based policy is being applied, use the following steps to pinpoint the problem:
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If none of these steps addresses your issue, check the following topics, or search support.forcepoint.com for additional information.
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Troubleshooting > User configuration and identification issues > User and group-based policies are not applied
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