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Troubleshooting > Forcepoint Web Security interoperability issues > Sync Service has been unable to download log files
Sync Service has been unable to download log files
Administrator Help | Forcepoint Web Security | v8.5.x
Sync Service attempts to connect to the hybrid service to download reporting log files at an interval that you configure (see Schedule communication with the hybrid service). If Sync Service is unable to make the connection, or if Sync Service is unable to retrieve the log files after connecting, the following problems may occur:
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To address this issue, check the Status > Hybrid Service page to verify that Sync Service is able to connect to the hybrid service. See Unable to connect to the hybrid service for more troubleshooting steps.
If Sync Service is connecting to the hybrid service, but cannot retrieve log records, check the Status > Alerts page for information from the hybrid service. Also check the administrative email address associated with your hybrid service account.

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Troubleshooting > Forcepoint Web Security interoperability issues > Sync Service has been unable to download log files
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