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Sync Service is not available
Administrator Help | Forcepoint Web Security | v8.5.x
With the Hybrid Module, Sync Service is responsible for communication between the on-premises and hybrid services. Sync Service:
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If you have not yet activated your hybrid service account, or if you have attempted to activate the hybrid service, but have not been able to do so, note that your local web protection software components must be able to communicate with Sync Service before the connection to the hybrid service can be created.
To troubleshoot this issue, make sure that:
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The IP address and port that Sync Service is attempting to use are listed in the syncservice.ini file, located in the bin directory on the Sync Service machine.
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The IP address and port shown on the Web > Settings > Hybrid Configuration > Shared User Data page in the Forcepoint Security Manager must match those listed in the syncservice.ini file. If you update the configuration file, also manually update the Settings page.
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The IP address and port in the syncservice.ini file must match the Sync Service IP address and port values in the das.ini file (located in the bin directory on the Directory Agent machine).
Verify that no other service on the Sync Service machine is binding to the IP address and port that Sync Service is attempting to use. If you suspect that Sync Service is unable to bind to the correct IP address and port, stop the service, open a command prompt, and try to start the service in console mode:
syncservice -c
In console mode, Sync Service displays the IP address and port that it is using, or displays an error, if it is unable to bind to the IP address and port.
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Also check the Windows Event Viewer or websense.log file for errors from Sync Service.

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