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Troubleshooting > Forcepoint Web Security interoperability issues > Directory Agent cannot connect to the domain controller
Directory Agent cannot connect to the domain controller
Administrator Help | Forcepoint Web Security | v8.5.x
Directory Agent must be able to connect to the domain controller to gather user information from the directory service. If there are communication problems between the Directory Agent machine and the domain controller, the hybrid service's user data may become outdated, leading to incorrect policy enforcement.
To troubleshoot this problem:
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Go to the Web > Settings > General > Directory Services page in the Forcepoint Security Manager and verify that your directory service configuration has not changed since you last updated your Directory Agent settings.
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Go to the Settings > Hybrid Configuration > Shared User Data page and verify that Directory Agent is attempting to search a valid context (path) for user and group information. To do this:
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