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Troubleshooting > Forcepoint Web Security interoperability issues > Directory Agent communication issues
Directory Agent communication issues
Administrator Help | Forcepoint Web Security | v8.5.x
If Directory Agent is prevented from communicating with directory service to gather user information, or if Directory Agent cannot connect to Sync Service, updated user and group information cannot be sent to the hybrid service.
Communication problems can occur if:
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To determine what is causing the communication problem, consult the Windows Event Viewer or websense.log file for detailed information.

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