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Directory Agent is not running
Administrator Help | Forcepoint Web Security | v8.5.x
With the Hybrid Module, Directory Agent gathers user information from your directory service and sends it to the hybrid service for use in applying policies.
When Directory Agent is not available, the hybrid service's user data may become outdated.
Make sure that Directory Agent is installed (software) or enabled (appliance), and that the service or daemon is running.
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Appliance: Use the instructions in the Forcepoint Appliances CLI Guide to verify that Websense Directory Agent appears as a running service.
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Linux: Use the /opt/Websense/WebsenseDaemonControl command to start the daemon or verify that it is running.
If Directory Agent is running, but the alert message continues to appear, verify that:
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If the service starts, but does not continue to run:
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For software installations, navigate to the bin directory (C:\Program Files\Websense\Web Security\bin or /opt/Websense/bin/, by default) and verify that the das.ini file exists, and that it has not been corrupted or truncated.
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