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Cloud App Agent is not running
When Cloud App Agent is installed with Filtering Service, it provides cloud application information for policy enforcement and is responsible for downloading the enforcement Cloud Apps database.
When the service is stopped, the latest Cloud Apps database will not be downloaded and Filtering Service will not be able to retrieve cloud application data for policy enforcement.
To address the issue:
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Windows: Use the Windows Services tool to start Websense Cloud App Agent.
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Linux: Use the /opt/Websense/WebsenseDaemonControl command to start Websense Cloud App Agent.
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