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Troubleshooting > Other reporting issues for web protection solutions > Cloud App Service is not running
Cloud App Service is not running
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
Cloud App Service (a Windows only component) sends cloud application data to the Log Database for inclusion in the Cloud Apps report.
When the service is stopped, cloud application data cannot be sent to the Log Database. The Cloud Apps report does not include data logged while the service is stopped.
To address this issue, use the Windows Services tool to start Websense Cloud App Service.
If the Log Database was installed with Windows Authentication (trusted connection), the Cloud App service must be configured to run using the trusted account specified during installation. For details, see the Web Protection Reporting FAQ.

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Troubleshooting > Other reporting issues for web protection solutions > Cloud App Service is not running
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