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Troubleshooting > Other reporting issues for web protection solutions > Filtering Service cannot connect to the Cloud App Agent
Filtering Service cannot connect to the Cloud App Agent
Filtering Service uses information provided by the Cloud App Agent for policy enforcement. If the connection to Cloud App Agent is lost, no information is available for enforcement of cloud application permissions.
To resolve the issue:
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Restart both Websense Cloud App Agent and Websense Filtering Service.
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Windows: Use the Windows Services tool to start each service.
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Linux: Use the /opt/Websense/WebsenseDaemonControl command to start each service.
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1.
Go to the Status > Dashboard page, and then click Database Download.
2.

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Troubleshooting > Other reporting issues for web protection solutions > Filtering Service cannot connect to the Cloud App Agent
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