Documentation | Support

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Web protection database issues > A recent download attempt of the enforcement Cloud Apps database failed
A recent download attempt of the enforcement Cloud Apps database failed
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
If the message failure occurs on the Filtering Service machine, the latest list of cloud applications may not be available for use in policy enforcement.
If this message continues to appear:
*
Verify that Cloud App Agent is running.
*
Make sure a recent Forcepoint URL Database download was successful.
*
Force a download of the enforcement Cloud Apps database by initiating a Forcepoint URL Database download.
1.
Go to the Status > Dashboard page, and then click Database Download.
2.
Click Update next to the appropriate Filtering Service instance to start the Forcepoint URL Database download. The Cloud Apps database should be downloaded as part of that process.
*
Follow the steps provided for The Forcepoint URL Database does not download
If the failure occurs on the Forcepoint Security Manager machine, the cloud application data is not available for inclusion on the Edit Cloud App Filter and Edit Policy pages.
If this message continues to appear:
*
Verify that Cloud App Agent is running.
*
Make sure a recent Forcepoint URL Database download was successful.
*
Use the Windows Services tool to restart Forcepoint Security Manager (Websense - TRITON Web Security). This will trigger a database download.
*
Follow the steps provided for The Forcepoint URL Database does not download.
If the alert appears on a machine on which both Filtering Service and Forcepoint Security Manager reside, follow the steps for Filtering Service above.

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Web protection database issues > A recent download attempt of the enforcement Cloud Apps database failed
Copyright 2023 Forcepoint. All rights reserved.