Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Web protection database issues > Contacting Technical Support for database download issues
Contacting Technical Support for database download issues
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
If you are still experiencing Master Database download problems after completing the troubleshooting steps in this Help section, send the following information to Technical Support:
1.
2.
3.
4.
5.
6.
Open a command prompt and perform an nslookup on download.forcepoint.com. If connection to the download server is made, send the IP addresses returned to Technical Support.
7.
Open a command prompt and perform a tracert to download.forcepoint.com. If connection to the download server is made, send the route trace to Technical Support.
8.
9.
10.
The following files from the bin directory (C:\Program Files\Websense\Web Security\bin or /opt/Websense/bin/, by default): websense.ini, eimserver.ini, and config.xml.
Go to support.forcepoint.com for Technical Support contact information.

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Web protection database issues > Contacting Technical Support for database download issues
Copyright 2018 Forcepoint. All rights reserved.