Related topics: Logging on and portal security Navigating in the Cloud TRITON Manager Further Information Job Queue

Alert	Description
You have not uploaded an Apple Push Notification (APN) certificate to the Mobile tab of the Cloud TRITON Manager. An APN certificate is required to manage devices with Mobile Security.	An Apple Push Notification (APN) certificate is required to utilize Mobile Security mobile device management features. Because you have not uploaded one, your organization's mobile devices are not managed by the system. For information on generating an APN certificate and uploading it to the Mobile tab of the Cloud TRITON Manager, see Creating a new certificate.
Your Apple Push Notification (APN) Certificate expires in 5 days.	The Apple Push Notification (APN) certificate you uploaded in the Mobile tab will expire in 5 days. To maintain connection with the mobile devices in your organization, you must renew your certificate. If your certificate expires, your devices are no longer managed by Mobile Security, and every one of them must be re-registered to restore the service. Please generate a new certificate and upload it to the Mobile tab of the Cloud TRITON Manager. For more information, see Renewing a certificate.
Your Apple Push Notification (APN) Certificate has expired.	The Apple Push Notification (APN) certificate you uploaded in the Mobile tab of the Cloud TRITON Manager has expired. Your devices are no longer managed by Mobile Security. Please generate a new certificate and upload it to the Mobile tab. When you are done, every device in your organization must re-register with the system. For more information, see Renewing a certificate.
Mobile Security was unable to deliver a device registration request message to the listed email address.	The registration request email message you sent to the listed email address could not be delivered. This user doesn't know he should register his devices with the system. For information on sending these messages, see Registering new devices.
Users have been removed from your organization's directory service, but you have not removed their profiles or wiped their devices.	Sometimes users are deleted from the directory service—for example, when they leave the company. In these cases, you should remove the Mobile Security profile from the users' devices and consider wiping the devices. You have not done either yet. This is a security risk. Their devices are still managed by the system, and company resources are still on their devices. For information on resolving this alert, see Removing users' profiles.
Some mobile devices in your network are jailbroken. Take action to protect your corporate data.	Some users have hacked the iOS operating system on their mobile devices and have full control over them. If desired, they could circumvent the device management controls and policy enforcement supplied by TRITON Mobile Security. Take action to ensure that the jailbroken device is not a risk to your organization. To see which devices are compromised, view the Jailbroken devices report.
The certificate used by your ActiveSync server cannot be validated by Certificate Authority. Users cannot be authenticated for registration or device management.	If the security certificate used by your ActiveSync server is not recognized by CA, users are unable to log onto the end-user Device Management portal or use network credentials to register their device.