Renewing a certificate

TRITON Mobile Security Help | Mobile Security Solutions

Apple push notification (APN) certificates have expiration dates. To maintain connection with the mobile devices in your organization, you must renew your certificates periodically. When your certificate approaches it expiration date or expires, an alert displays on the Alerts page when you log on and you are sent a notification by email.

If your certificate expires, your devices are no longer managed by Mobile Security, and they must be re-registered to restore the service.

To see your certificate's expiration date, select General > Push Notification Certificate. This page shows details about your certificate, including the issued and expiration dates.

To renew your certificate:

Click Renew Certificate.

Locate the original signed certificate for your organization on your computer, or download it again. To download it:

In the Download Signed Certificate box, information about your current/original signed certificate appears. This includes your organization name, organization unit, email address, and physical address.

Scroll to the bottom of this box and locate the message, "The signed certificate is available for download." Click download and save a copy of your signed certificate to your computer.

Renew the push notification certificate on the Apple Push Certificates portal.


	Note Use a Safari or Firefox browser to complete this section.

Sign onto the Apple Push Certificate Portal by entering the Apple ID and password used to create the APN certificate originally. You can also sign onto the portal by navigating to https://identity.apple.com/pushcert/.

Read and accept the Terms of Use document.

A list of all the APN certificates for your organization shows in the Certificates for Third-Party Servers list.

Select the Renew button next to the certificate currently being used by the Websense MDM service. To view the serial number of a certificate, hover over the Renew button and look at the bottom of the page.

If you select the wrong certificate, you will receive an error when uploading the renewed certificate to the Mobile Security system.

When prompted, click Browse and select the original signed certificate from step 1.

Click Upload. Confirm that the expiration date for the certificate is updated in the Certificates for Third-Party Servers list.

Click Download next to the renewed certificate.

Save the file to your computer.

Upload the renewed Apple certificate to Mobile Security.

Scroll to the bottom of the Mobile tab's Renew Certificate page.

In the section, Upload Renewed Push Certificate to Mobile Security, browse to the APN file.

Click Upload Renewed Certificate.

The certificate that you upload must match the certificate signing request of the original certificate in Mobile Security. The topic of the certificate must match the original topic. If you receive an error that these 2 conditions have not been met, you may have selected the wrong certificate in the Apple portal.