To clear the passcode on a device, select the device on the General > Devices screen and click Clear Passcode. A message appears confirming that you would like to clear the passcode on the selected device. Click Yes to complete the operation. You can monitor the status of the operation on the General > Jobs Queue page.

If you have given end users the ability to clear passcodes on their devices, they can do this from the end-user Device Management portal. See End-user self service for more information. For configuration instructions, see End-user settings.