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Troubleshooting > Log Server and Log Database issues > Log Database is not available
Log Database is not available
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
The Log Database stores Internet usage information for use in presentation reports, investigative reports, and the charts and summaries on the Dashboard page in the Forcepoint Security Manager.
If web protection software is unable to connect to the Log Database, first verify that the database engine (Microsoft SQL Server or Microsoft SQL Server Express) is running on the Log Database machine.
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If you are running Microsoft SQL Server Standard or Enterprise (not Express), also make sure that the SQLSERVERAGENT service is running.
2.
If the service does not restart, check the Windows Event Viewer for Microsoft SQL Server errors and warnings.
3.
If you are running Microsoft SQL Server Standard or Enterprise (not Express), double-click the SQLSERVERAGENT service to open a Properties dialog box, and verify that the Startup type is set to Automatic. This ensures that SQL Server Agent restarts each time Microsoft SQL Server, or the database engine machine, is restarted.
If the Startup type is Manual or Disabled, change it to Automatic, and then click OK.
If the database engine and (if applicable) SQL Server Agent services are running:
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Use the Windows Services tool to make sure that the Websense Log Server service is running.
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After making sure that the database engine and related services are running, and that any network problems have been resolved, use the Windows Services tool to restart the Websense TRITON - Web Security service. This ensures that presentation reports scheduler can save job definitions (see No Log Server is installed for a Policy Server).

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Troubleshooting > Log Server and Log Database issues > Log Database is not available
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