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Troubleshooting > Log Server and Log Database issues > No Log Server is installed for a Policy Server
No Log Server is installed for a Policy Server
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
Log Server collects Internet usage information and stores it in the Log Database for use in investigative reports, presentation reports, and the charts and summaries on the Dashboard page in the Forcepoint Security Manager.
Log Server moves the data to a specific folder for processing by the Cloud App Service.
Log Server must be installed for reporting to occur.
You may see this message if:
*
Log Server is installed on a different machine than Policy Server, and the Log Server IP address is incorrectly set to localhost in the Forcepoint Security Manager.
*
You are not using web protection reporting tools.
*
Log Server is associated with a different Policy Server instance.
To verify that the correct Log Server IP address is set in the Security Manager:
1.
Log on to the Security Manager.
2.
Navigate to the Web > Settings > General > Logging page.
3.
Enter the IP address of the Log Server machine in the Log Server IPv4 address or hostname field.
4.
Click OK to cache your change, and then click Save and Deploy.
If you are not using web protection reporting tools, or if Log Server is associated with a different Policy Server instance, you can hide the alert message.
1.
Select Main > Status > Alerts on the left navigation pane,.
2.
Under Active Alerts, click Advanced.
3.
Mark Hide this alert for the "No Log Server installed" message.
4.
Click Save Now. The change is implemented immediately.

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Troubleshooting > Log Server and Log Database issues > No Log Server is installed for a Policy Server
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