DC Agent Domains and Controllers page is blank

Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x

By default, DC Agent performs automatic domain discovery, identifying domain controllers in the network. Domain and controller information is stored in a file called dc_config.txt. The information from the dc_config.txt file is collected and displayed in the Forcepoint Security Manager on the Web > Settings > User Identification > DC Agent Domains and Controllers page.

This page may display only error text if:

DC Agent was recently installed, and domain discovery is still underway.

An administrator has modified the dc_config.txt file to turn off polling for all domain controllers in the network.

Something is preventing DC Agent from performing domain discovery.

Make sure that:

DC Agent domain discovery is enabled on the Settings > User Identification > DC Agent page for each DC Agent instance in your network.

DC Agent has had enough time to complete its domain discovery process.

No DC Agent alerts appear on Status > Alerts page.

If a DC Agent alert appears, see DC Agent has insufficient permissions and DC Agent unable to access required file. These articles provide instructions for ensuring that DC Agent has the required permissions and network access to complete the domain discovery process and create the dc_config.txt file.