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Block Page Management > Determining why a request was blocked > Request blocked by the hybrid service
Request blocked by the hybrid service
Administrator Help | Forcepoint Web Security and Forcepoint URL Filtering | v8.5.x
The HTML source for the block page sent by the hybrid service shows information about how the requested site was categorized, and how a policy was applied to the request. Specifically, it shows:
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If a problem occurred that prevented the hybrid service from reporting why a request was blocked, or if the hybrid service experienced an error when the block page was being displayed, the Exception reason field displays an explanation and numeric error code. If the problem recurs, Technical Support can use the error code in troubleshooting the issue.
For example:
Role: Super Administrator
Category: Peer-to-Peer File Sharing
Policy: Default
Domain:
Group:
FileType:
Network:
Protocol: http
Category Reason String: Master database
Exception reason:
Here, the request was assigned a policy (Default) in the Super Administrator role that blocks the Peer-to-Peer File Sharing category. The requested HTTP site was categorized by the Master Database.

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Block Page Management > Determining why a request was blocked > Request blocked by the hybrid service
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