Technical Library | Support

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Installation and subscription issues > After upgrade, users are missing from the Web Security manager
After upgrade, users are missing from the Web Security manager
Web Security Help | Web Security Solutions | Version 7.8.x
If you defined Active Directory as your directory service after upgrading your Web Security solution, user names that include non-UTF-8 characters may not appear in the Web Security manager.
To support LDAP 3.0, the Websense installer changes the character set from MBCS to UTF-8 during upgrade. As a result, user names that include non-UTF-8 characters are not properly recognized.
To fix this problem, manually change the character set to MBCS:
1.
Go to Settings > General > Directory Services.
2.
Make sure that Active Directory (Native Mode) is selected under Directories, near the top of the page.
3.
Click Advanced Directory Settings.
4.
Under Character Set, click MBCS. You may have to scroll down to see this option.
5.
Click OK to cache the change. Changes are not implemented until you click Save and Deploy.

Go to the table of contents Go to the previous page Go to the next page View or print as PDF
Troubleshooting > Installation and subscription issues > After upgrade, users are missing from the Web Security manager
Copyright 2016 Forcepoint LLC. All rights reserved.