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Troubleshooting > Installation and subscription issues > Unable to verify the subscription key
Unable to verify the subscription key
Web Security Help | Web Security Solutions | Version 7.8.x
After you enter your subscription key, Filtering Service attempts to connect to the Websense database download server to both verify the key and download the Master Database.
If Filtering Service is unable to connect to the database download server, both subscription errors and database download errors will appear in the Web Security manager.
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If the database download server is down, the problem should resolve itself within a short period of time.
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If Filtering Service is unable to connect to the download server, see Internet access and Verify firewall or proxy server settings to make sure that Filtering Service and the network environment are properly configured to enable the connection.

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Troubleshooting > Installation and subscription issues > Unable to verify the subscription key
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