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Troubleshooting > Investigative report and presentation report issues > All reports are empty > Log Server configuration
Log Server configuration
Web Security Help | Web Security Solutions | Version 7.8.x
Configuration settings must be correct in both the Web Security manager and Log Server to make sure that Log Server receives log information from Filtering Service. Otherwise, log data is never processed into the Log Database.
First, verify that the Web Security manager is connecting to the Log Server successfully.
1.
Log on to the TRITON console with unconditional Super Administrator permissions.
2.
Go to the Settings > General > Logging page.
3.
Enter the IP address or hostname for the Log Server machine.
4.
Enter the port that Log Server is listening on (the default is 55805).
5.
Click Check Status to determine whether the Web Security manager is able to communicate with the specified Log Server.
A message indicates whether the connection test passed. Update the IP address or machine name and port, if needed, until the test is successful.
6.
When you are finished, click OK to cache your changes. Changes are not implemented until you click Save and Deploy.
Next, verify your Log Server settings.
1.
Go to the Settings > Reporting > Log Server page.
2.
Under Location, verify that the Port matches the value on the Settings > General > Logging page.
3.
Click OK to validate and cache any change, then click Save and Deploy to implement it.
4.
If you changed the Log Server port setting, use the Windows Services tool to restart the Websense Log Server and Websense TRITON - Web Security services.

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