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Troubleshooting > User configuration and identification issues > Remote users are not prompted for manual authentication
Remote users are not prompted for manual authentication
Web Security Help | Web Security Solutions | Version 7.8.x
If you have configured remote users to manually authenticate when accessing the Internet, there may be some occasions when individual users are not prompted for the authentication. This can occur in situations where some in-network IP addresses have been configured to bypass manual authentication.
When a remote user accesses the network, Websense software reads the last portion of the computer's Media Access Control (MAC) address. If this matches an in-network IP address that has been configured to bypass manual authentication, the remote user will not be prompted to authenticate manually when accessing the Internet.
One solution is to reconfigure the in-network IP address to use manual authentication. An alternative solution is to disable the manual authentication requirement for the affected remote user.

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Troubleshooting > User configuration and identification issues > Remote users are not prompted for manual authentication
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