If remote users are not receiving the correct policies, check the RADIUS Agent logs for the message Error receiving from server: 10060 (Windows) or Error receiving from server: 0 (Linux).

This usually occurs when the RADIUS server does not recognize RADIUS Agent as a client (source of RADIUS requests). Ensure that your RADIUS server is configured properly (see the Using RADIUS Agent for Transparent User Identification technical paper).

If you have installed remote filtering software (see Manage Off-site Users), off-site users cannot be filtered if the Remote Filtering Client cannot communicate with the Remote Filtering Server within the network.

For instructions on configuring remote filtering software, see the Remote Filtering Software technical paper.