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Troubleshooting > Network Agent issues > Network Agent can't communicate with Filtering Service > Update Filtering Service IP address or UID information
Update Filtering Service IP address or UID information
Web Security Help | Web Security Solutions | Version 7.8.x
When Filtering Service has been uninstalled and reinstalled, Network Agent does not automatically update the internal identifier (UID) for the Filtering Service. The Web Security manager attempts to query Filtering Service using the old UID, which no longer exists.
Likewise, when you change the IP address of the Filtering Service machine, this change is not automatically registered.
To re-establish connection to the Filtering Service:
1.
Log on to the TRITON console and open the Web Security manager.
A status alert indicates that a Network Agent instance is unable to connect to Filtering Service.
2.
Click Settings at the top of the left navigation pane.
3.
In the left navigation pane, under Network Agent, select the IP address of the Network Agent machine.
4.
At the top of the page, under Filtering Service Definition, expand the Server IP address list, and then select the IP address of the Filtering Service machine.
5.
Click OK at the bottom of the page to cache the update. Changes are not implemented until you click Save and Deploy.

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Troubleshooting > Network Agent issues > Network Agent can't communicate with Filtering Service > Update Filtering Service IP address or UID information
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