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Managing Forcepoint Web Security Cloud : Resetting the company master user portal account
Resetting the company master user portal account
Resetting the company master user portal account | Forcepoint Web Security Cloud
Overview
Each Forcepoint Security Portal account has a super administrator user, known as the company master user. This user is the initial contact for your account and has the highest rights and privileges. This article describes what to do if you lose access to the company master user account, and cannot use the automated password recovery procedure.
Resetting the password or creating a new logon account
You might find that you need Support assistance with a password reset or a completely new logon account in the following situations:
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In order to create a new account or reset the password on an existing account, you must supply Forcepoint with written instructions nominating a person as the portal administrator. The written instructions should come from an authorized person (for example, the company IT manager or the nominee's direct manager), and adhere to the following rules:
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The written authorization can be sent to Forcepoint by post or by fax.
These steps are necessary because Forcepoint takes your account security very seriously. We then take steps to verify your details before resetting the password or creating a new logon account. This can take 2 business days, assuming the supplied written authorization is acceptable.

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Managing Forcepoint Web Security Cloud : Resetting the company master user portal account
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