Technical Library | Support

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Getting Started > Websense technical support
Websense technical support
TRITON Console Help | Web, Data, and Email Security Solutions | v7.8.x
Technical information about Websense software and services is available 24 hours a day at support.websense.com, including:
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the searchable Websense Knowledge Base (made up of a Solution Center, Technical Library, and customer forums)
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Webinars and show-me videos
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product documents and in-depth technical papers
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answers to frequently asked questions
For additional questions, click the Contact Support tab at the top of the page.
The contact page includes information for finding solutions, opening an online support case, and calling Websense Technical Support.
For faster phone response, please use your Support Account ID, which you can find in the Profile section at MyWebsense.
For telephone requests, please have ready:
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Websense subscription key
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Access to the management console for your solutions (for example, the TRITON console, Appliance manager, Content Gateway manager)
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Access to the machine running reporting tools and the database server (Microsoft SQL Server or SQL Server Express)
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Familiarity with your network's architecture, or access to a specialist
 

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Getting Started > Websense technical support
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