Technical Support

Administrator Help | Forcepoint Email Security | Version 8.4.x

Click Help > Support Portal in the Security Manager module tray to access the Forcepoint online Support site. Technical information about Forcepoint software and services is available 24 hours a day, including:

the searchable knowledge base (Solution Center, product documentation, and customer forums)

webinars, and show-me videos

product documents and in-depth technical papers

answers to frequently asked questions

For additional questions, click the Contact Support tab at the top of the page.

The contact page includes information for finding solutions, opening an online support case, and calling Technical Support.

For faster phone response, please use your Account ID, which you can find in the Profile section on the My Account page.

For telephone requests, please have ready:

Product subscription key

Access to the Security Manager for your solutions

Access to the machine running reporting tools and the database server (Microsoft SQL Server or SQL Server Express)

Familiarity with your network's architecture, or access to a specialist