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Registration and Setup > Frequently Asked Questions
Frequently Asked Questions
Getting Started Guide | Forcepoint Email Security Cloud
Can I have different annotations for different parts of my business?
Annotations are added to messages as they pass through the service. By default, they are set up for entire policies; however, you can also set up more specific annotations. Refer to Forcepoint Cloud Security Gateway Portal Help for instructions.
Examples of annotations that you might add to inbound messages are, "Click here to report this message as spam," and "This message has been analyzed for malware by Forcepoint Email Security Cloud."
For inbound email, you can create annotations specific to each domain in your policy. For outbound email, you can create annotations specific to an arbitrary list of domains, email addresses, or groups.
Can I allow certain addresses to receive an encrypted message while blocking it for everyone else?
Yes, but this requires a custom rule. See "Content Filtering" in Forcepoint Email Security Cloud Help for more information.
Can I have per-user/group message-size limits?
Not at this time. This is under consideration for a future release. For now, message-size limits are configured at the account level.
Why is my whitelisted message blocked?
A whitelist entry for an address may appear not to work if there is a conflict between black listing and white listing or between policy-level exceptions and account-level exceptions. Whitelists apply only to messages identified as spam. Other security analyses still apply to whitelisted messages, so the message could have been blocked because it contains a virus. It could also be blocked if it breaks other rules established for your account.
I've just set up the service and I can't send any outbound mail. It's all denied with a "relaying denied" message.
Your firewall could be presenting its own IP address to the service IPs rather than the mail server's IP address. In this case, you should add the firewall IP as an outbound connection in your account. To do this, go to the Connections tab of your policy and add the firewall's IP address in the connections that you created. This is the most likely cause for this error.
It could also be that you are using a fully-qualified domain names (FQDN) rather than an IP address for your outbound route. If this is the case, go to the Connections tab of your policy and change all outbound and inbound routes to IP addresses.

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