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V-Series Appliance Administration > V-Series appliance tools > V-Series appliance technical support tools
V-Series appliance technical support tools
Help | V-Series Appliance | v8.2.x
When you collaborate with Forcepoint Technical Support or a Forcepoint partner to examine possible causes for network issues, these built-in tools can assist with troubleshooting:
Troubleshooting ports
TRITON AP-WEB provides the option to open troubleshooting ports temporarily, so that various troubleshooting tests can be run. (This facility is not available for TRITON AP-EMAIL.)
Use this tool only when directed to do so by Forcepoint Technical Support.
Mark Enable troubleshooting ports, then click Save.
 
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Important 
Clear the check box and click Save to disable the ports when Technical Support is done using them. Do not leave these ports open.
Appliance Configuration summary
The configuration summary tool gathers data from the appliance and generates an archive file that can be sent to Forcepoint Technical Support for analysis and debugging. The process takes 1 to 2 minutes.
When Forcepoint Technical Support requests this file:
1.
Click Generate File.
When the file is ready, a message appears at the top of the page: "Configuration summary has been successfully collected."
2.
Click the link in the message to download 7the archive file to your desktop.
You can then open the file or save it to another location.
3.
Your technician will provide an FTP site for secure file transfer to Forcepoint Technical Support.
Remote access
Enable remote access only at the request of Forcepoint Technical Support.
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When you click On and then click Save, a passcode is generated and displayed on screen.
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Provide the passcode to your Forcepoint Technical Support technician. This enables SSH, so that the technician can log on to your appliance.
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Each time you allow remote access to the appliance and a Forcepoint technician logs on, a record is added to the Remote access logon history at the bottom of the Toolbox page.
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When the technician is done, be sure to click Off and click Save to disable the access.

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