The Status > Alerts and Diagnostics page displays 2 tabs: Alerts and Diagnostics. The Alerts tab displays appliance alert events from the previous 24 hours, along with the date/time of alert occurrence. The alerts are sorted by date, with the most recent alerts appearing at the top of the list. The Diagnostics tab lets you execute a series of tests to determine system connectivity status and health.

The cloud service portal also contains a history of appliance alert events in the Network Devices page. Up to 7 days of alerts may be viewed.

Appliance upgrade alerts displayed on the Status > Alerts and Diagnostics page are also sent via email from the cloud portal.

The Diagnostics tab provides the capability to run a series of system tests to determine the current state of the Websense cloud service. The first time you open the Diagnostics tab, a table shows a list of the tests to run. The tests include, for example, a status check of the network interfaces, the default gateway, your DNS servers, or the cloud service connection.

Click Run Diagnostics to start the tests. The Results column displays test status (In progress) and results (Passed, Failed, or Could not complete). For tests that do not complete or fail, the Details column displays more information, including suggestions for resolving the issue that caused the failure.