Technical Support observes the following holidays within each Support Region. Support Response Times remain in effect, with normal business hours resuming the following business day after a holiday.

During observed holidays:

• Premium and Mission Critical Support customers can continue to use phone support for Severity One cases using your Premium or Mission Critical Support phone number. You may also open non-critical cases using the Support Request Portal.
• Standard Support customers can open cases online using the Support Request Portal.

Support Holiday Schedule

The Technical Support Global Holiday Schedule is provided for January - December 2016.

Holiday Date	Region	Holiday Name
January 1, 2016	Australia	New Year's Day
January 1, 2016	China	New Year Holiday
January 1, 2016	India	New Year's Day
January 1, 2016	United Kingdom	New Year's Day
January 1, 2016	United States	New Year's Day
January 4, 2016	United Kingdom	Day After New Year
January 15, 2016	India	Thai Pongal
January 26, 2016	Australia	Australia Day
January 26, 2016	India	Republic Day
February 7 - 11, 2016	China	Chinese New Year Holiday
February 15, 2016	United States	President's Day
February 29, 2016	United States	Leap Day
March 1, 2016	United Kingdom	St. David's Day
March 17, 2016	United Kingdom	St. Patrick's Day
March 25, 2016	Australia	Good Friday
March 25, 2016	India	Good Friday
March 25, 2016	United Kingdom	Good Friday
March 28, 2016	Australia	Easter Monday
March 28, 2016	United Kingdom	Easter Monday
April 4, 2016	China	Ching Min Festival
April 8, 2016	India	Ugadi
April 14, 2016	India	Tamil New Year
April 25, 2016	Australia	Anzac Day
May 1, 2016	China	Labour Day
May 2, 2016	United Kingdom	Early May Bank Holiday
May 30, 2016	United Kingdom	Spring Bank Holiday
May 30, 2016	United States	Memorial Day
June 9, 2016	China	Dragon Boat Festival
June 13, 2016	Australia	Queens Birthday
July 4, 2016	United States	Independence Day
July 5, 2016	United States	Independence Day
July 6, 2016	India	Ramzan
July 12, 2016	United Kingdom	Battle of the Boyne
August 1, 2016	United Kingdom	August Bank Holiday
August 15, 2016	India	Independence Day
August 25, 2016	India	Krishna Jayanthi
August 29, 2016	United Kingdom	August Bank Holiday
September 5, 2016	India	Ganesh Chathurthu
September 5, 2016	United States	Labor Day
September 13, 2016	India	Bakri Eid
September 15, 2016	China	Mid Autumn Festival
October 1, 2016	China	National Day
October 2, 2016	China	National Day Holiday
October 3, 2016	China	National Day Holiday
October 3, 2016	Australia	Labour Day
October 4, 2016	China	National Day Holiday
October 5, 2016	China	National Day Holiday
October 11, 2016	India	Vijaya Dasami
November 5, 2016	United Kingdom	Guy Fawkes Night
November 24, 2016	United States	Thanksgiving Holiday
November 25, 2016	United States	Day After Thanksgiving Holiday
November 30, 2016	United Kingdom	St. Andrews Day
December 26, 2016	Australia	Boxing Day
December 26, 2016	United Kingdom	Boxing Day
December 26, 2016	United States	Christmas
December 27, 2016	Australia	Christmas Day Holiday
December 27, 2016	United Kingdom	Christmas Day