Contact Support

Stonesoft and Sidewinder customers, please continue to use the same phone number and systems for support via Intel. Click here for more information.

Submit a Case

Conveniently open a new case or manage existing cases online. Our engineers will research your question and contact you through your case.


Call Us

Support Programs When you need immediate assistance call us at the number provided in your welcome kit, or choose the one most convenient to you from the list below. Your call will be routed to the first available technician.

To expedite your call, please have your Support Account ID number available. This number can be retrieved within your account.

If you obtained your technology through a Partner, you may use our Reseller lookup tool to locate their contact information.


Support Region Telephone
North America +1.858.458.2940
Asia +86 (10) 5884-4200
Australia/NZ +61 2 9414 0033
France +33 1573 23 227
Germany +49 69 517 09347
UK (and rest of EMEA), Middle East & Africa +44 2030244401
India 000.800.100.3920
Latin America & Caribbean +1.858.458.2940

Technical support is delivered primarily in English. While we cannot guarantee local language support in all instances, best effort local language support is available as follows:

  • Americas: English and Spanish
  • Europe, Middle East and Africa: English, French, German, Italian
  • Asia Pacific: English, Chinese, Japanese, Cantonese